Open-Source Software vs Custom Software: Which is Better and Why?

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In the information technology industry, we have two approaches to implementing complex software solutions:
• Using open-source software solutions or tools,
• Implementing your custom software solution or tool (by working with a custom software development company or individual software developers and engineers).
There is no right or wrong option between choosing custom software (tailor-made software) and open-source software. Your choice depends on specific characteristic features of your business.

Open-source software (OOS) is computer software that is publicly accessible. The copyright holder of the OOS is licensed to grant users the right to enter and use their software solution.
A typical example of open-source software is various business management tools or business technologies, such as:
• Task management tools
• E-mail marketing tools
• SMM or social media scheduling tools
• Messaging, project management, communication tools (for staff and clients), etc.
Open-source software’s source code is accessible to the public and can be used and modified at any time without any charges. Software developers and engineers can play around with the code and make iterations and necessary revisions. Therefore, open-source software is open to changes, updates, and evolutions by various professionals worldwide.

Advantages Of Open-Source Software Solutions
Here are the top reasons companies prefer open-source software solutions over custom software solutions.
Open-source software is free
Open-source software solutions save money for companies worldwide. If you are just starting up or need a minimum solution, using open-source software is absolutely a resource saver.
Public software solutions give a chance to access the open-source code of a proprietary software package free of charge. You can run business processes and operations without spending money on software licenses.

Open-source software is constantly improving and evolving
Open-source software solutions are evolving due to public access to their source code and the possibility of adding new solutions. Professionals worldwide add new solutions to their preferred open-source software to better customize their business goals.
For example, lately at CodeRiders custom software development company, one of our full-stack software developers worked on adding a new software solution to the Figma collaborative interface design tool. She added a new plugin to Figma’s plugin library that further eases the work of UI/UX designers. This new plugin translates a ready-designed page into another language without hurting its design. The user only copies the design file and translates it into the preferred language by cloning the whole work. Our dedicated full-stack software developer built this plugin for an Italian company that requested this solution from CodeRiders. The plugin will be released into the Figma plugin community soon.

Open-source software solutions provide quick support and bug fixes
Security is one of the concerns of open-source software solutions. The open-source code owners do their best to provide high security and usually have numerous software developers and even software development and maintenance teams. The software development team or the software vendor responsible for the maintenance and support of the code constantly has an eye on bugs and issues.

In open-source software, your role is “the user”
As a user, you are not the owner of any open-source code. It means you do not need to worry about any bugs appearing in the project, open bug-fixing tasks, or communicate with the software development team responsible for the code. As a user, you need to report the problem through the customer service platform (a CRM system).

Disadvantages Of Open-Source Software Solutions
These are the most concerning disadvantages of open-source software solutions.
Open-source software solutions are often difficult to use
As open-source software is for public use, it is less “customized” and more adapted to the medium standards of the target user market. It is common for numerous open-source software solutions to have less user-friendly interfaces or features for diverse companies. Opinions vary.
Market compatibility is extremely high
We have millions of open-source software solutions in every industry. Building and selling open-source software has become a beneficial business, and if marketed the right way, it can generate income. However, standards get higher with the rising number of similar public software solutions. It is crucial to be unique and offer different functions from other software solutions.
Liability and security issues
The licensed owner of the open-source software is in complete control of the product and its underlying code. Open-source software licensees contain only a limited warranty and no liability or indemnity protection.
Hidden costs
Most open-source software solutions have free and paid packages. To implement more complex actions, the users have to buy paid packages. Sometimes, open-source software is free up-front but charges money to run. It is a major issue if the user does not intend to pay.
Long-term costs

For example, CodeRiders software developers and engineers worked on the back-end functionality of a CRM and an e-mail marketing system, as well as integrated API applications (Worldsoft Business Suite). Currently, WBS is a leading CRM portal, a SaaS application for business management. You can test the software by creating a free trial account.

What Is Custom Software?
A custom software solution, also known as a closed-source software solution, is only accessible to users who are authorized by the software owner under the licensing agreement. The code of the custom software is revealed only to the software development company or the software developers working on and maintaining this custom software solution. If the client works with a software development company (software vendor), the latter has no right to make changes to the software without the consent of the owner. If the custom software code owner has in-house software developers, these are ordinary employees who complete tasks given by the code owner.

In other words, custom software or tailor-made software is a software solution built, designed, and implemented based on a specific company’s or individual’s business needs.
Typical examples of custom software solutions include:
· Business process automation solutions,
· Content management systems (CMS),
· Marketing software solutions,
· Automated invoicing solutions,
· Custom inventory systems,
· Bug-tracking software solutions,
· API integration solutions,
· E-commerce systems,
· Big data and analytics,
· Real-time solutions,
· CRM systems.

Custom software is innovative
Although the owners of open-source software also upgrade and update their software solutions and functions, the software is still generalized for public use. On the other hand, in tailor-made software solutions, private users search for cutting-edge strategies and solutions in the market and instruct their software outsourcing team to implement innovations.
Custom software is flexible in upgrades and changes based on your business growth
If the business owner needs to add specific functions or make changes to their custom software, it is easy, fast, and affordable. The custom software owner is the one who controls and has access to the code.
Custom software offers maintenance and support
It is affordable and easy to keep in touch with the software development vendor to add new solutions or fix bugs if the software owner hires a software outsourcing team or dedicated software developers.

Disadvantages Of Custom Software Solutions
Read the whole article on the CodeRiders blog below: