Interview of Sergey Urlin, Director of Service BMW, MINI, Motorrad AVTODOM Zorge

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Anna Utkina
117909, Zorge 17, Moscow, Russian Federation
Moscow
Moscow 117909 
Russian Federation
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Anna.Utkina@avtodom.ru

Customers strive to extend the life of their car, repair and service it on time despite the continuing shortage of spare parts and components. Sergey Urlin, Director of Service BMW, MINI, Motorrad AVTODOM Zorge spoke about the development of the situation in the service market

1. How is the situation on the service market developing today?
Dealer network customers faced a significant increase in the cost of spare parts and limited availability, and sometimes not being able to supply or order certain groups of spare parts. At the same time, AVTODOM has prepared special marketing campaigns aimed at reducing the cost of car maintenance and repair. In addition, we are actively looking for alternative spare parts supplies in order to offset the limited supply from the BMW central warehouse.

2. Are spare parts available?
The main spare parts necessary for maintenance and current repairs are available at the dealer station.

3. Are warranty obligations fulfilled?
Warranty obligations are fulfilled in full and practically without restrictions.

4. What are the special offers for services in AVTODOM?
Quite a lot of special offers are valid in AVTODOM now. For example:
– Oil change at a fixed price “12,000 – 14,000 – 16,000”
– Special offer for the replacement of air and cabin filters
– Fixed cost of painting one part for 15,490 rubles
– Special offer to prepare the car for the summer season “Spring 2022”
– Special offer for detailing – body polishing with ceramic coating and interior dry cleaning

5. Why is it necessary to be serviced by an authorized dealer?
Only an authorized dealer will be able to provide the client with original spare parts in the current situation, since it is almost impossible to buy them in independent service stations.

4. What are the special offers for services in AVTODOM?
Quite a lot of special offers are valid in AVTODOM now. For example:
– Oil change at a fixed price “12,000 – 14,000 – 16,000”
– Special offer for the replacement of air and cabin filters
– Fixed cost of painting one part for 15,490 rubles
– Special offer to prepare the car for the summer season “Spring 2022”
– Special offer for detailing – body polishing with ceramic coating and interior dry cleaning

5. Why is it necessary to be serviced by an authorized dealer?
Only an authorized dealer will be able to provide the client with original spare parts in the current situation, since it is almost impossible to buy them in independent service stations.

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