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Challenges Faced by Restaurants and QSR Industry

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About Restaurant / QSR Industry

Servicing the millennial customer is a big challenge for the restaurant and the QSR industry in this digital age. Employing SOPs and expanding into digital channels can be the answer to this challenge. According to a report by BCG, Market leaders such as Domino’s note that around 60% of their sales are coming from digital channels.

Challenges faced by restaurants and QSR industry

1. Recruitment & Retention

Research shows that there is an average employee turnover of 155% in the food services sector. Finding and retaining top talent is a challenging task in the restaurant and QSR industry. Detailed organogram, job descriptions, qualifications, role-based recruitment policies, employee-friendly HR policies, performance mapping parameters (KPI’s) are the key to finding the right talent.

2. Averting food wastage

Wastage of food is responsible for a 30-40% loss in this sector. Cost control and effective inventory management along with monitoring the ingredient cost are crucial for averting food wastage.

3. Need for an Omnichannel approach

Trends such as the Dark kitchen, cloud kitchen are gaining traction with delivery options increasing with the onset of online food aggregators. Adopting an Omni-channel approach has become a necessity in modern times.

4. Building social media presence

A Harvard Business School research found that a one-star rating increase on Yelp (an app which publishes public reviews) leads to a 5 to 9 percent rise in revenue. Hence maintaining a social media presence on food delivery and rating apps like Swiggy, Zomato and Uber Eats is vital for the success of your brand.

5. Supply chain management

Managing vendors efficiently is vital for the success of any business, but especially important for the success of the QSR and restaurant business.

6. Recipe management

Recipe management includes conducting waste audits and using analytics regarding the recipes derived from the QSR software. For eg:- Your cooks can be training in cutting techniques to preserve food for a longer duration.

How can Retail Consultants help?

A QSR consultant from agencies such as YRC can help you in streamlining your business operations through the application of SOPs (standard operating procedures).

Concepts where Retail Business Management Consultants have the expertise are:

· Quick service restaurants (QSR)

· Casual dining restaurants

· Fine dine restaurants

· Take-away fast food outlets

· Dark kitchen

· Cloud kitchen

· delivery-only kitchen

· Boutique restaurants

· Cafe, bistro, and bakery

· Food trucks

· Pop-up restaurants

· Pubs, brewery, bars

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