Posts | Comments

Elision Announced to Offer Helpdesk Ticketing Solution to Its Customers

Contact Us
Elision Technologies Pvt. Ltd
2419 # E Piper Lane Charlotte, NC. 28208-7325,
Charlotte
NC 28208-7325 
United States
Phone:3053289898
contact@elisiontec.com

Elision Technologies Pvt. Ltd is a leading IT company. The company has been offering unified communication solutions to its customers. Recently, the spokesperson of the company announced that the company will offer a helpdesk ticketing solution to its customers.

As per the shared details, the company has a help desk ticketing system with the best in the industry features. This helpdesk ticketing solution, also called IT support ticketing solution, is a ready to use system and can be used by any company.

This help desk ticketing software is furnished with a wide array of features. These features range from simple to advanced and offer the best in the industry ticketing system. The spokesperson of the company shared the list of key features that are available in this offered IT ticketing solution. Those shared key features are listed below:

• Dashboard
• Add a new agent or technician and edit records of the existing agents and technicians
• Create tickets
• Facility to add new custom fields in the ticket
• Facility to add a personal note in the ticket for remarks
• Option to lock the ticket to assure multiple agent or technicians do not work on a single ticket
• Transfer of ticket
• Filter different tickets
• Assign priority to different tickets based on different criteria
• Canned response
• Facility to access rich HTML features
• Service level agreements
• Reports
• Dedicated panel for users

As per the shared details, this help desk ticketing software has all features any company needs to deliver the best support services and use its resources in the most accurate way.

“These days, it is necessary to take good care of any customer. People use top software and experienced agents and technicians to take care of customer needs. One of the most useful tools to delight customers is a help desk ticketing solution. We have built the most advanced help desk ticketing software. It can be perfect for any company, regardless of its industry and size. We also provide customization in this system based on the needs of the companies”, shared spokesperson of the company.

About Elision Technologies Pvt. Ltd

It is an IT company based in Ahmedabad, Gujarat, India. In India, it also has branches in Mumbai and Delhi. Its international branches are situated in Mexico and the USA. The company offers a wide array of software to fulfil the unified communication needs of its customers. One of the most advanced software offered by the company is DialShree, which is an omnichannel call center software. The company also offers client centric services to empower communication and collaboration in businesses. Help desk ticketing software is one of the offered solutions by the company. The company offers this system to all its customers. The company will also offer tailored services to customize this IT ticketing solution to meet the need of the companies. To know more about help desk ticketing solution, please visit https://www.elisiontec.com/helpdesk-ticketing-system/

Leave a Reply